You can view content on the Website without registering or providing any personal information. When you visit in this manner, we automatically obtain information from you about the name of your Internet service provider, the browser and type of computer you are using and the website that referred you to us. In addition, we use a "session" cookie to identify you while you are on the Website, if cookies are enabled on your computer. This session cookie terminates once you finish using the Website and close your browser.
Certain activities on the Website, including use of the "Find Your Match"" page, require the use of personal information. To sign up, we ask you to provide your full name, full street address, email, phone number, preferred language, gender, an emergency contact’s name and phone number, provider references, and phone number, as well as information about caregiving needs and preferences. Home care provider registration also requires the use of personal information including name, full street address, last four digits of your Social Security number, gender, language, criminal and educational history, as well as name, address, and phone number of personal references. We ask about work experience and training, specialized certifications, education, and trainings, work availability, and employment history. You may also be asked to provide certain additional information to participate in other activities that we may undertake through the Website.
You may give us permission to use your phone number if you wish to join our text message alerts list. If you wish to have your information removed from our text message list, please reply “STOP” to any message you receive from UDW.
For the purpose of improving the user experience for visitors to our Website, we may track information about usage of the Website—such as when the site is visited and areas of the site that are clicked on and/or participated in. If a member is logged in, we may associate that information with a user account. A persistent cookie may be used to track this information. We may use pixel tags and/or trackable links in HTML-based e-mails sent to our users to track open and click-through analysis data to enable us to better serve our readers.
From time to time, we may conduct polls and surveys. Information collected through our polls, surveys and questionnaires is used in the aggregate, unless we contact you to request permission to use your individual responses for a particular purpose.
The personal data you submit to us is used to aid us in serving you better. We use your personal data in the following ways:
We may share your personal data with third parties to whom you ask us to send your information, including other UDW Match users. Unless you direct us to, we do not disclose the personal data of any home care seeker or home care provider to any another UDW Match user.
We may be required to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. If we receive a subpoena requesting information about you and if you have provided us with your e-mail address, we will attempt to notify you of the subpoena at the e-mail address that you have provided. Additionally, we may share account or other information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Website or use of our name, to prevent bodily harm, to enforce our User Agreement or to protect the rights, property or safety of visitors to our site, our members, the public or our union. In the unlikely event that we merge with another entity, information on our visitors would be among the transferred assets.
We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These measures include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If you send us an e-mail you should know that e-mail is not necessarily secure against interception. If your communication includes sensitive information like your bank account, charge card or Social Security number, and you prefer not to use one of our online contact forms, contact us by mail or telephone rather than by e-mail.